Privacy Policy

Effective Date: March 31, 2025

At Healing Solutions, we value and respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our counseling services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information in the following ways:

Information You Provide: When you contact us, schedule an appointment, or engage with our counseling services, you may provide personal information such as your name, email address, phone number, and other relevant details.
Health Information: As a counseling service, we may collect sensitive health-related information to provide the best care for your needs. This information will be kept confidential and secure.
Website Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and usage statistics. This information helps us analyze trends and improve the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide you with counseling services and respond to your inquiries.
To process payments and billing information (if applicable).
To improve our website, services, and user experience.
To communicate with you about your appointments, updates, and relevant information related to your counseling journey.
To comply with legal and regulatory requirements.

3. Protection of Your Personal Information

We are committed to maintaining the confidentiality of your personal and health information. All employees at Healing Solutions are bound by the Health Insurance Portability and Accountability Act (HIPAA), ensuring your health-related data is protected.

We use industry-standard security measures, including encryption, to protect your data during transmission and storage. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing of Your Information

We do not share, sell, or rent your personal or health information to third parties for their marketing purposes. We may share your information only in the following situations:

With third-party service providers who assist us in operating our website or providing counseling services, and who are bound by confidentiality agreements.
As required by law or when we believe it is necessary to protect our rights or comply with a legal process, such as a subpoena, court order, or government request.

5. HIPAA Compliance

Healing Solutions adheres to HIPAA regulations to safeguard the privacy and security of your health information. We ensure that all counseling services are provided in compliance with HIPAA standards. Our employees and any third-party partners involved in the provision of services are required to maintain strict confidentiality and follow HIPAA guidelines.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and analyze site usage. You can manage cookie preferences through your browser settings.

7. Your Rights and Choices

You have the right to:

Access, correct, or request deletion of your personal and health information.
Opt-out of communications by following the unsubscribe instructions in emails or contacting us directly.
Request an accounting of disclosures of your health information as required by HIPAA.

To exercise your rights, please contact us at the details provided below.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the practices of Healing Solutions, please contact us:

Healing Solutions
3720 Shock Loop

Conway, AR 72034
Email: virginia.gipson@healingsolutions.info
Phone: (501) 289-2956

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.